Frequently Asked Questions

Appointment times are offered during the week, in the evenings.

For individuals, the standard rate of $90 ($78.30 + $11.70 HST) per session. Individual sessions are 60 minutes in length. Individual session times longer than 60 minutes can be arranged. 

For groups, our standard rate for our Anger Management Program, is  $275 ($239.25 + $35.75 HST) for six (6) sessions per attendee.  All materials are included.  Individual sessions are also available. Please inquire by sending an email to: inquiries@ignitecounsellingsvcs.ca.  

For our Group Therapy sessions, rates will vary but not exceed $480 ($417.60 + $62.40 HST) for up to 6 people combined. Which solely depends  on the needs of the individuals attending. Please inquire by sending an email to: inquiries@ignitecounsellingsvcs.ca.  

Depending upon availability of space within this portion of my practice, clients are considered on a first-come basis.  Payment is by Cash, Interac e-transfer or Paypal.  

About 20% of our practice is reserved for Psychotherapy clients that cannot afford full fees. Please inquire about our sliding-scale options by sending an email to: francesca@ignitecounsellingsvcs.ca. 

*Note - All E-transfer and PayPal payments must be made at the start or conclusion of your session.

Official receipts which include registration number, are issued for all sessions. Receipts can be printed or emailed to you

At Ignite Counselling Services, we support members of the Black community and their mental health needs. If you do not self identify as a Black person and are in need of counselling and/or therapy supports, we will do our best to provide resources that may better suite your needs. 

There is no charge for work that is 15 minutes or less. Completion of this work is dependent on my availability.

Requests over 15 minutes are billed at $15 per half hour of work. 

Some individuals have chosen to ask for paperwork to be completed in the course of their counselling session (for example, a request for an urgent letter), which is generally an acceptable option if this works better for you and if there is sufficient additional time left in your session to address your concerns.

The services of a psychotherapist are not covered by OHIP. Some insurance companies do cover Psychotherapy under Extended Benefits or within a Health Care Spending Account. You should check with your insurance provider to confirm that they cover psychotherapy services provided by a psychotherapist.

To establish rapport, it is recommended to meet with clients once or sometimes twice a week. Meeting with a practitioner can be short-term (lasting weeks/months) or longer-term (months/years).

Our work together is completely confidential. As a Member of  OCCSW (Ontario College of Social Workers and Social Service Workers) , we abide by a professional code of ethics. For more information please visit: https://www.ocswssw.org/professional-practice/code-of-ethics/. Our registration with the CRPO (College of Registered Psychotherapists of Ontario) also requires adherence to very strict practice guidelines. For more information please visit: https://www.crpo.ca/standards-regulations/

We understand that cancellations may feel awkward, but very much appreciates a cancellation over a no-show. Please give at least 24 hours notice for cancellation of sessions. Cancellation within 12 hours results in session fees being charged. Consideration will be given for illness and severe weather.  Missed appointments are charged the full session fee.

Clients sometimes want to refer friends or family to their Psychotherapist.  At Ignite Counselling Services, it is recommended that if the relationship is too close to someone our Counsellor is currently working with. Our staff will try to offer referrals to other registered Psychotherapist.   Referrals are also given when other therapies or wellness modalities are under consideration and actively inquired about by the client. 

At Ignite Counselling Services,  we understand the importance of finding a 'good fit' in a therapist.  We do offer a 20 minute introductory session for individuals at no-charge so that you can have a phone conversation with our Psychotherapist,  to decide if they are  the right therapist for you.

Please contact the Crisis/Support Lines listed below if you feel that you, or someone you know, is in danger and requires urgent mental health support.

·  Emergency: 911

·  Telehealth: 1-866-797-0007

·  Distress Centre: 416-408-4357

·  The Gerstein Crisis Centre: 416-929-5200

·  Assaulted Women’s Helpline: 1-866-863-0511

·  Kids Help Phone: 1-800-668-6868