Privacy Policy and Client Confidentiality

Psychotherapy is most effective when you can be open and honest.  At Ignite Counselling Services, we are committed to protecting your privacy and practicing confidentiality. We value your trust and want you to be open and honest so that you feel supported in your time of need.

Information Collected Via this Website

Ignitecounsellingsvcs.ca collects information from all website visitors using statistics tools. We collect information on website traffic; for example, what pages visitors’ access or visit. This information includes, but is not limited to; date and time of visit, browser name and version, IP address, and referring website, and is used for evaluating and further developing the site. No personal data is collected in this way.

This statistical information we collect is used for internal review and to improve the content of our website and our patron services. It is not shared with other organizations for commercial purposes. We do not partner with or have special relationships with any ad server companies.

Our contact form require you to enter "Personal information". Personal information includes, but is not limited to, name, telephone number, and email address. This data is used exclusively by Ignite Counselling Services to provide you with information and materials as requested. We do not sell or otherwise pass on your personal information to any third party.

Confidentiality

All personal data collected during your therapy session(s) is kept confidential according to the requirements of current Canadian legislation. Personal information is not disclosed to any other third parties except if specifically requested by yourself or required by law (please see the exceptions in paragraph 1 and 2, below):

1. Ignite Counselling Services is legally obligated to report to authorities any information that suggests that a child has been, is currently, or potentially being harmed. Harm can be physical, sexual, emotional, or threatened. Ignite Counselling Services is also legally required to disclose any information that suggests that a client is a danger to themselves or others. In addition, Ignite Counselling Services has a legal duty to inform any potential victims, should a client threaten them during a therapy session, any verbal or written correspondence, or other communications.
2. If a client is in litigation, there is a possibility that their therapy file may be subpoenaed.

Personal Information

Any personal information provided this website in accordance with the above conditions is supplied by you voluntarily and Ignite Counselling Services has your express consent to use the information only as indicated above in accordance with the Personal Information Protection & Electronic Documents Act.

Website Links

Our site includes links to other websites whose privacy policies we don't control. Once you leave our website, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's home page or sub-pages, you should contact the website directly for more information. Ignite Counselling Services is not responsible for the privacy practices or the content of such websites.

If you would like information about the data we hold on you, or any further information about our commitment to your privacy, please feel free to contact us at:  inquiries@ignitecounsellingsvcs.ca.